Shipping policy

How soon can I expect my order?

Order shipping times vary greatly on what we have in stock. Most items ship pretty quick (2-5 days).  Once your order ships, it will get to you depending on the shipping speed you select at checkout. Our normal shipping speed is 5-7 days, or you can speed it up with Priority mail to just 2-4 days. Please also be advised this can change: based on if we get a large influx of orders or if (due to world conditions) shipping carriers have delays. Expedited or priority shipping does not speed up the processing time, only the shipping time. These time frames are only applicable to domestic shipping within the States. International shipping arrival times vary widely based on location and reliability of mail service.

Do I have to pay customs on my item if I ship it internationally?

We are very happy to offer international shipping! We love offering gifts to friends all over the world! That being said, please be advised that your shipping price does not include the cost of customs. We are not responsible for any customs that may need to be collected before it enters your country. Thank you for your understanding in this regard!

If my order is delayed in shipping what do I do?

We are so so sorry if this has happened to you. Unfortunately, with the world conditions things get more and more tricky. If your order is delayed we can request a missing mail search, however sometimes it just requires waiting. If it has been a few weeks though, we will pack up another order for you and mail it out. 

My package says delivered, but I didn't receive it. What do I do?

We know that when you are waiting for a package to arrive and it says delivered, and then it's not is so frustrating! If this happens to you, send us an email at hello@gingersfiveanddime.com. We will check to make sure the shipping address is correct, and offer some practical solutions. Many of the friends have had success finding their delivered package by checking with their neighbors and/or mail person. If the shipping address is incorrect, we will work with you, but please be advised we do not reship orders or offer full refunds for orders that have been sent to a wrong address that was provided by the purchaser. Thank you for your understanding!